Privacy Policy

This Website is owned by Care Direct 24 Ltd (hereafter “Company”), a company registered in England and Wales.

We take user privacy seriously and make reasonable efforts to protect it. We have created this Privacy Policy (hereafter “Policy”) in order to share with you our information collection and use practices. As more clearly defined herein, we will never knowingly sell or assign your personal information without your knowledge and/or approval. Please read this Policy carefully before sharing any personally identifiable information described below.

By using, registering or placing an order on this website at www.caredirect24.uk, you consent to the collection, use and transfer of your information under the terms of this policy. Since this is a growing website and because Internet technologies are constantly evolving, this Policy is subject to change at any time and any changes will be posted on this page.

This Policy works hand-in-hand with the Terms and Conditions of Use, found elsewhere on the website.

For the purposes of the Data Protection Act 1998, the Data Controller is Rizwan Zeb of 181 Wellington Road North, Stockport, SK4 2PB, www.caredirect24.uk.

What personally identifiable information does the Company collect, and how is it used?

When you visit, register or order products or services on www.caredirect24.uk you may be asked to provide certain information about yourself including your name, email address, home or business address and other information. The Company will not collect personally identifiable information from users while they use the website unless they voluntarily provide it to us or authorise us to collect such information. Users may provide other information about themselves, in addition to the mandatory personal information (hereafter “Voluntary Information”).

The Company may use or disclose personally identifiable information to:

1. Operate and manage the Company website;
2. Enable you to participate in interactive features of our service, when you choose to do so;
3. Provide products/services that have been requested by you;
4. Respond to other inquiries or requests by you.
5. Provide you with information about specials, sales or new products or services that the Company will introduce in the future.
6. It’s partners and/or vendors in order to fulfil orders from you.

In order to provide the best services, the Company may disclose your name on certain pages at www.caredirect24.uk. We may also disclose personally identifiable information in the establishment or exercise of legal rights or defences against legal claims, to comply with applicable laws or regulations, to comply with a valid legal process, such as a search warrant, subpoena or court order or to investigate suspected fraud or a violation of our Terms and Conditions of Use. We will never sell user information to any 3rd-party not affiliated with the Company, without consent, except in connection with the sale or merger of the Company or the division responsible for such services provided.

The Company may also use such Voluntary Information for marketing its products and services to you unless you have ‘opted out’ of receiving such marketing information from us. Users may ‘opt-out’ by contacting customer service at Info@caredirect24.uk.

The Company may, from time to time, send or post surveys or requests for your feedback in order to help us make our website and services better. Any responses we receive from users will be used only to evaluate our website and services and no personally identifiable information from respondents will be shared with any non-employees of the Company, except that information provided in the Feedback/Comments areas.

The Company may, from time to time, send notices about special offers, promotions or contests. If you sign up to participate in any of these, we will collect your email address. If you are chosen for a promotion or as a winner in a contest, you give the Company permission to use your name, image and other information about you, for marketing purposes.

To maintain customer service standards and to assist with staff training, we may record and monitor incoming calls.

What non-personally identifiable information does the company collect and how is it used?

The Company collects and tracks certain non-personally identifiable information, including, but not limited to, IP numbers and browser type, access times, domain names, usage habits and other information which does not specifically identify any individual.

The Company may use and disclose non-personally identifiable information for any number of reasons, including but not limited to, working with business partners and improving our website and services.

Disclosure of your information

The information you provide to us may be accessed by or given to third parties who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.

Where you have consented when providing us with your details, we may also allow other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know at info@caredirect24.uk.

You agree that we may disclose your identity and contact details to (1) any third party who claims to us that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights or their rights of privacy, and (2) to other companies and organisations for the purposes of fraud protection and credit risk reduction.

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Does the Company use cookies?

We do not use cookies on our website.

Is my information private with company merchants and advertisers?

The Company website may contain links to various 3rd-party websites and the external websites of our advertisers and/or 3rd-party partners. Each of these websites may have a privacy policy that differs from that of the Company. This Policy does not cover the privacy policies of other websites. We urge you to check the privacy policies of each website that you may visit or interact with.

The only Voluntary Information that may be shared between the Company and one of our partner websites is that which pertains to information used in the furtherance of tracking an order and providing you with correct information regarding the same.

Order information, including order numbers and amounts, may be available to the Company, affiliate merchants and 3rd-party affiliate program management companies, for accurate tracking purposes. The Company will not release this information to other parties unless you request it.

The Company provides banners and other advertising on its website, from Google and other third parties, that may place and read cookies on your browser, or use web beacons to collect information in the course of advertisements being served. If you are concerned about your privacy regarding these advertisements, please refer to Google’s (or other third-party) privacy policies.

What about data security?

We employ security measures to protect, so far as reasonably possible, your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires or permits.

The Company requires that our advertisers and partners ensure the security of the data that users provide to them, however, in the event of a breach of their security measures, you agree that the Company will not be liable for any losses or damages.

The Company limits access to personal information about users to employees, for whom we reasonably believe it is necessary, in order to provide products or services.

May I see the information the Company collects about me?

You are entitled to see the personal information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at info@caredirect24.uk. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you, but we may at our discretion waive this charge.

Can I opt out?

The Company gives users the option to remove personally identifiable information from our list of active users.

You may also choose to opt out of certain communications from the Company, such as our Newsletter.

If you want to unsubscribe or opt out of communications from us, send an email to Customer Service at info@caredirect24.uk. We will respond within 48 hours.

The Company is not responsible for removing personally identifiable information from the lists of any 3rd-party partner or advertiser who has previously been provided your information in accordance with this Policy.

Where is the website located?

The Company website is maintained in the United Kingdom. If you are located outside of the U.K., by using the website, you authorise the import of your information and its use, as specified in this Policy.

What is the minimum age to use this website?

Use of www.caredirect24.uk and products/services are intended for persons who are eighteen (18) years or older, or business entities.

If proof comes to the attention of the Company that an individual user is under the age of eighteen (18) years, and is accessing our services and/or products without the consent, approval or authorisation of their parents or legal guardian, the Company will immediately terminate such account.

Will there be changes to this Privacy Policy?

The Company reserves the right to amend this Policy at any time, in the event that this becomes necessary after initial release, or in the event that it becomes necessary with respect to additional, deleted, modified or amended services provided by the Company.

The Company will not personally notify you of any amendments to this Policy. Users are urged to check this Policy frequently in order to determine whether any changes have been made. Users understand and agree that continued use of the Company website assumes that they have read and accepted this Policy, as it may be amended from time to time.

Where can I access this policy?

This Policy is accessible from the Home Page of the Company website, under the link “Privacy Policy”.

Spyware

The Company never uses or installs spyware on user computers, nor do we use spyware to retrieve information from user computers.

Section Titles

The section titles used in this Policy are purely for convenience and carry with them no legal or contractual effect.

Payment Partners

The Company accepts Worldpay and Paypal as a payment option, and all users are subject to their individual terms of use, privacy policies and other legal requirements. Users are encouraged to review the Terms of Use, Privacy Policy and other legal disclosures of payment partners.

Contact

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to info@caredirect24.uk.